I connected TV - 1GB internet connection. It was initially very slow to start, acted as if it was 'buffering' when I tried to change input or channels. Streamed very slowly. Then within an hour it began showing green/white/black 'snow' across the entire TV, and then it shut off. I left it sit for 15 min, it booted up again, but showed a black 6 inch vertical band on the middle L third of the screen. It would not connect to internet or to TV provider service. It kept shutting off and would not connect. Band of 'snow' would be there, then the entire TV would show green/white/black 'snow' pattern, then would shut off automatically. THis kept happening.
I submitted for a return to be picked up by UPS. UPS said attempted retrieval and left a shipping label. This did not happen. I was in the house the whole day. they never came by. I am unable to get a UPS shipping label even with the tracking number.
AMAZON - YOU ARE FAILING ME! WE HAVE BEEN VERY HAPPY TOGETHER FOR MANY YEARS> WHY ARE YOU FAILING ME NOW?
Dec 1, 2018 - UPDATE. Well, I finally got hold of Amazon, and they came through. Got the TV return changed so that I got a shipping label, repacked the TV, loaded it up and took it to a UPS store. About 2 weeks later I got my amount refunded. Unfortunately the TV was no longer available at the original purchase price, and Amazon wasn't able to project when they would have this TV in at the sales price again.. although I COULD buy it for $300 MORE. Which was disappointing... But I ended up buying another Samsung TV for about $500 additional. It works great, but I still feel very sad that they couldn't have replaced the TV as planned within a reasonable time.. like no more than 3 weeks at most. Anyway.. not sure if it was UPS issue or Amazon issue, but it was not the type of experience I expect from Amazon. And seriously, Samsung.. what's up with sending out a TV costing over $1000 that doesn't work? What happened to quality control???